Choosing the Right Categories in the Aggie Enterprise Help Form
Choosing the right categories gets your question to the right people faster.
When it's time to submit an Aggie Enterprise Help ticket, the category choices you make determine where your inquiry is initially routed amongst the Aggie Enterprise support and central office teams. Taking a minute to choose the right categories helps get your question to the right people faster.
In this article, we break down each category by the types of questions you need answered.
Choosing the Transaction, processing, general policy questions, functional support category opens up subcategory options that cover most end-user questions.
Which Category Should I Pick?
Here is a quick break-down of the Help Form categories by question to get you started.
| If you have questions about... | Choose... |
|---|---|
| Aggie Enterprise modules (General Ledger, PPM, Purchasing, etc.), reports, cashiering, or tax compliance. | Transaction processing, general policy questions, functional support This option covers most issues for Aggie Enterprise end-users. Choosing it provides an option to select a more specific subcategory, or subcategories. |
| Aggie Enterprise integrations with other systems. | Integrations/ Boundary Systems This option is typically used for technical inquiries regarding integrations between other systems (boundary systems) and Aggie Enterprise. |
Aggie Enterprise Cognos reports, including the Chart of Accounts Segment Report, and GLIDE. For questions about Aggie Enterprise reports, select Transaction processing, general policy question, functional support, then the applicable subcategory. | Cognos Reporting |
| Access to Aggie Enterprise and you are a security liaison.* | Security/ Access This selection is for unit security liaisons. If you need to request access or have access questions, contact your unit’s security liaison. |
| Topics that fall outside of the categories listed. | General questions, page errors, navigation support Someone will review the ticket and assign it to the appropriate team. |
Want More Details?
If you want even more information about the available subcategories in the Aggie Enterprise Help Form, make sure to bookmark the Aggie Enterprise Help Form KBA. It provides detailed information about the categories, subcategories, and other fields in the form.
We even have a video that walks you through the form and provides some tips about seeing the status of your ticket.
And don't forgot, Aggie Enterprise Office Hours are available if you prefer to speak to someone directly.